Quality System
Perhaps
the single most important aspect of our company, our quality system lies
at the heart of everything that we do and ties together the efforts of
all of our employees toward a common goal, summarized by our quality policy:
Oren Elliott Products is committed to achieving the following objectives for quality:
- maintain and continuously improve the quality of our products and services;
- improve the quality of our own operations, so as to meet continually all of the customer and other stakeholders' stated or implied needs;
- provide confidence to management and employees that the requirements for quality are being fulfilled and maintained, and that quality improvement takes place;
- provide confidence to our customers and other stakeholders that the requirements for quality are being, or will be, achieved in the delivered product or service;
- ensure that all quality system requirements, including ISO 9001:2000, are being fulfilled.
Our quality system was originally based on the ISO 9002:1994 standard, but now we're pursuing compliance to the new ISO 9001:2000 standard. Quality is always a work-in-progress, and we're always eager to work with our customers toward continuous improvement.
This is an
enterprise-wide system, involving everyone from management to our operators,
trained for in-process inspection and testing. Our quality department
includes a full-time qualified Quality Manager, an in-house calibration
lab, and a controlled gauge crib.
In addition to our own internally developed quality documentation and
procedures, we're always willing to comply with customer-generated quality
requirements, including PPAP (Production Part Approval Process, the generally
accepted process for sample submission, including submission of material
certification, source warrant, layout, dimensional measurement documentation;
functional testing documentation; and an appearance approval report),
FMEA (Failure Mode and Effect Analysis), and so on. Frequently our customers
request control plans, final audit sheets, plating certification, or heat-treating
certification.
We welcome customer audits of our quality system, and copies of our Quality Manual are available upon request.